Wholesale Account Policies

How to Order
Wiggles, Wags, & Whiskers, LLC is happy to help you with your order. Contact us toll free at (866) WIG-WAGS, (866) 944-9247, email us at customerservice@wiggleswagswhiskers.com, or fax to (704)-234-0229.

Images & Descriptions
Authorized retailers may use Wiggles, Wags, & Whiskers images and/or descriptions in conjunction with Wiggles, Wags, & Whiskers products when selling/offering WW&W products. This includes our website and catalog images/descriptions. Images and Descriptions CAN NOT be used to sell items on Ebay or other auction site.

Billing Terms
We charge each item directly to your charge card as it is ordered and shipped.

Order Minimums
There are no minimum order amount requirements.

Shipping
Items will generally ship either US mail or UPS depending on the shipment size. Shipping charges are calculated from the actual shipping fee, insurance, and a minimal handling fee. Carrier selection is at the sole discretion of Wiggles, Wags & Whiskers.
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Billing Terms
Orders are shipped pre-paid by personal check or billed to a Visa, MasterCard, American Express, or Discover. Charge cards are charged at the time the order is placed. COD shipments are not available. A $25.00 fee will be applied to N.S.F. (Non-Sufficient Funds) checks.

Lead-Time
We make almost everything custom when it is ordered, so please allow up to 10-14 days for us to make the items and then 2-5 days in the mail. If we can get your order out faster, we will. If you have an event or deadline, please let us know when you place your order and we will do our best to accomodate your needs.

We do stock our best selling No-Pull harness colors and sizes. In stock orders will be processed within 2-4 business days. Please allow more time for large orders or orders placed during busy seasons. An estimated ship date will be given at the time of ordering. Orders paid by check will ship after the check has cleared.

100% Satisfaction Guarantee RETURNS|EXCHANGES|DEFECTIVE MERCHANDISE
If you are not 100% satisfied with your purchase you may exchange* the merchandise for “in-house” credit within 10 days of receipt of the shipment. Merchandise must be RECEIVED by our warehouse by the 10th day. Merchandise received after this timeframe will be returned at your expense and an in-house credit will not be issued. Prior to returning/exchanging any item, a Return Authorization Number (RA#) must be obtained from Wiggles, Wags, & Whiskers.

In-house credit will be determined based upon the original purchase price less a 20% re-stocking fee. Original shipping charges are non-refundable; additional shipping charges will apply to exchanges. Merchandise must be in original new condition with original tags attached and unaltered (i.e. not bent, torn, or written on). Merchandise with missing/altered/marked-up tags will be charged a 50% re-stocking fee. Merchandise that is received back in dirty or “not” new condition will be returned to the sender at the sender’s expense. The “in-house” credit must be used with in (1) calendar year from the date of issuance.

Return shipping costs is the responsibility of the store. All returns should be insured and tracked. Merchandise that is lost/damaged in transit will NOT receive in-house credit. Damage claims due to shipping must be filed and processed by the originating store. The following items may NOT be exchanged unless they are defective:
* Special orders and custom non-standard items.
* Any item that is ordered and sized differently than the sizes listed in our pricing sheets.
* Custom collars created with webbing/velvet that is not considered a stock item.

Defective merchandise must be reported within 7 days of receipt of the shipment or they will not be accepted. Defective merchandise will be exchanged for the exact same size and style as originally ordered. Defective merchandise exchanges may NOT be altered.

Warranty
No warranty of any kind, implied, express or statutory, including but not limited to the warranties of merchantability and fitness for a particular purpose is given with respect to this product except as expressly described herein.

Wiggles, Wags, & Whiskers, LLC warranties the structural components of our collars, leads, couplers, and harnesses for the entire time the original retail purchaser owns the product. Structural components include the metal hardware, webbing, and reinforced structural "x" stitching at junction points. Trim/material wear, snags, etc. are considered part of normal use and are not covered under the terms of this warranty.

This warranty does not apply to any failure defects or damage caused by hanger wear, acceptable aging, neglect, chewing, scratching, misuse, interaction with other pets, abuse, modification, unauthorized repair or alteration, washing damage, or causes external to the product such as excessive heat or burning, cutting, or acts of God. This warranty is not transferable in any manner.

The exclusive remedy under any express or implied warranties or breach of any obligation shall be repair, replacement or refund of the purchase price of the product and shall be at the sole discretion of Wiggles, Wags, & Whiskers. All original components must be returned to receive a new product. An RA# must accompany all items shipped back for warranty purposes. The shipping cost to Wiggles, Wags, & Whiskers will be paid by the purchaser and the return shipping cost will be paid by the manufacturer (Wiggles, Wags, & Whiskers).

Wiggles, Wags, & Whiskers shall not be liable for proximate, incidental, consequential or other damages to property or injuries to persons or animals including recovery of losses resulting from negligence.

Trademark
Wiggles, Wags, & Whiskers® is a registered trademark. Removal, obstruction, or modification of any Wiggles, Wags, & Whiskers logo, registration mark, and/or care labels are strictly prohibited by law.